Returns & Refunds Policy

Effective Date: September 2025

At Tree Hugs NL, we take pride in creating handmade jewellery from fallen Newfoundland tree branches. Because each piece is unique, small variations in color, size, or texture are part of the natural and handcrafted process.

We want you to love your purchase. If you are not completely satisfied, please review our Returns & Refunds Policy below:

1. Eligibility for Returns

Returns are accepted only for items that arrive damaged, defective, or incorrect.
Due to the handmade and personalized nature of our jewellery, we cannot accept returns for:
- Change of mind or personal preference.
- Custom or personalized orders.
- Normal wear and tear or damage caused by improper care.

2. Timeframe

You must contact us within 7 days of receiving your order if there is an issue.
Requests made after this timeframe may not be eligible for a refund or exchange.

3. Process

Email us at [insert email] with your order number and photos of the item.
Once your request is reviewed, we will confirm if your return is approved.
If approved, we will provide instructions for returning the item.
Refunds will be issued to your original payment method once the item has been returned and inspected.

4. Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping costs are non-refundable.

5. Refunds

Refunds will be processed within 5–10 business days after we receive and inspect your return.
Depending on your payment provider, it may take additional time for the funds to appear in your account.

6. Exchanges

Exchanges may be offered if the same item is available. If not, we may provide store credit or a refund.

7. Final Sale Items

Custom orders, personalized items, and sale/discounted items are final sale and cannot be returned or refunded.

8. Contact Us

If you have questions about our Returns & Refunds Policy, please reach out:

Tree Hugs NL
Email: info@treehugsnl.ca